IT Help Desk Executive, Vacancies at DHL Express, Colombo, Sri Lanka.

Job Overview

IT Help Desk Executive

Job Purpose

Administer IT Service Management plans for the development and continual improvement of service management policies and processes in line with overall divisional business strategy and objectives, and Group guidelines and policies

Key Tasks

Administer IT Service Management plans for the development and continual improvement of service management policies and processes in line with overall divisional business strategy and objectives, and Group guidelines and policies

Deliver assigned tasks to execute plans for IT Service Management projects such as assessment, design, implementation and improvement of those processes.

Support coordination in quality measurement reporting and related IT Service Management continual improvement projects.

Apply prescribed processes for each implemented IT Service Management process and report on Critical Success Factors, Key Performance Indicators and Activity Metrics.

Administer efforts around keeping the Technical Service Catalogue updated on a regular basis, ensuing accuracy of the information with the relevant business and technical owners.

Track and manage software license usage and requirements

Qualifications & Key Requirements

Passed GCE O/Ls and GCE A/Ls

Bachelor’s Degree or equivalent experience qualification in relevant field

Less than 2 years’ Experience in relevant field

Good Teamwork Skills

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