We are Hiring!

The Profile:

A Bachelor’s Degree in Computer Science, IT, or an equivalent qualification.
3+ years of Enterprise level technical/software/application support experience.
Experience with integrating, providing support and troubleshooting, and identifying the root cause of issues in dynamic environments, while working cross-functionally.
Strong analytical and problem-solving skills with the ability to quickly sift through artifacts/data to get to the root cause.
Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment.
Experience in Cloud technologies like AWS, Azure, GCP etc.
Experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies.
Strong self-motivation and flexibility, and the willingness to accept additional responsibilities as they develop.
Ability to work in a roster-based environment including night shifts and weekend shifts.
Experience in DevOps concepts, tools, and automation capabilities.
Ability to program/automate with one or more languages, such as Python, Shell, Java, PHP, and JavaScript.

The Role:

Provide reactive and proactive support through troubleshooting of technical issues, unblocking, and detecting root cause(s) based on SLAs for infrastructure issues.
Ensure systems are fully operational and any loss of service is restored within SLAs.
Engage and coordinate with stakeholders such as engineering teams and 3rd parties during the issue resolution process.
Provide solutions to technical problems for systems patching, deploying, managing, and integrating with other/third-party products and server platforms or networks.
Proactively identify improvement opportunities and product enhancements to improve efficiency.
Propose ideas and solutions within the application/infrastructure teams to reduce the workload by automation.
Manage and maintain the existing application/infrastructure test environments, ensuring they are up-to-date by working/coordinating with the relevant teams.
Partner with development teams to improve services through rigorous testing and release procedures.
Analyze, track, and resolve stakeholder questions in a prompt manner.