Specialist Associate (IT Support)- National University of Singapore

Job Description

•    Provide excellent service to faculty and staff in response to reported issues
•    Troubleshoot, analyse and resolve technical issues in classrooms, LTs and meeting rooms.
•    Train faculty and staff on proper usage of fixed and portable equipment in the classrooms and meeting rooms.
•    Assist in the installation of equipment and software in the classrooms and meeting rooms.
•    Provide setup and standby support for classrooms and special events (e.g. seminars, conferences).
•    Provide assistance and support to software, lecture capture services, web conferencing and online exams that allows faculty to assess students’ learning.
•    Maintain and ensure the audio-video facilities, computers and other peripherals in the classroom and meeting rooms are in good operation condition.
•    Work closely with AV system integrator for upgrading and retrofitting work

Qualifications

•    Diploma in Audio Visual Technology, Media, Engineering or equivalent
•    Good technical background and hands-on experience of Microsoft Windows, Mac OS Operating Systems,        Microsoft Office 365 and managing video services.
•    Possess strong interpersonal skills with excellent written and verbal communication skills
•    Highly committed with good service-oriented attitude
•    Team player and ability to work independently
•    Minimum 1 year of working experience in AV and IT related environment. Entry-level candidates are welcome to apply.

More Information

• Location: Kent Ridge Campus
• Organization: Centre for Instructional Technology
• Department : ITSS
• Employee Referral Eligible: No
• Job requisition ID : 7654