Technical Lead – Customer Success Team

Technical Lead Job Description

Exhibit natural curiosity, an analytical mind, and willingness to explore the unknown.
Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team.
Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the engineering team.
Take ownership of a set of customers and be their champion within WSO2 to ensure customer success.
Possess an amiable personality, excellent communication and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base.
Bring in new ideas on how to improve product and overall technical designs.
Successfully contribute to technical and non-technical discussions on email and in-person.
Provide technical leadership to a small team, delegate, and follow-up on work assigned.
Mentor junior members in the customer success team on best practices and processes.
Engage with extended teams such as engineering, pre-sales, marketing, and sales on product and customer-related activities.
Deliver technical consultancy and training on WSO2 technologies and products for our customers around the globe (on-site and off-site).
Maintain flexible working hours depending on the dynamic needs of customers.

Bachelor’s degree in Computer Science/ Engineering.
Minimum 3 years of industry experience.
Strong analytical and troubleshooting skills.
Development skill in Java language or C/C++ languages or other comparable programming languages.
Experience in and knowledge of enterprise technologies are an added advantage – for e.g. microservices, enterprise integration, API management, identity and access management.
Experience and knowledge on containerized deployments, CI/CD technologies are an added advantage.
Prior work experience in a similar capacity would be an added benefit.